Shipping policy
Shipping Policy
At NeuMeal, we aim to get your order to you as quickly and reliably as possible.
Order Processing
Orders are processed within 1–2 business days of confirmation. You will receive a confirmation email/SMS once your order is placed, and a tracking link once it has been dispatched. Orders are not processed or shipped on Sundays and public holidays.
Delivery Timeframe
Once shipped, orders are typically delivered within 3–5 business days across serviceable locations in India. Delivery timelines may vary slightly for remote or non-metro pincodes. While we make every effort to meet these timelines, NeuMeal is not liable for delays caused by our shipping partners, customs, weather, or other circumstances beyond our reasonable control.
Shipping Charges
We offer free shipping on all orders across India — no minimum order value required.
Service Area
We currently ship Pan-India, to all serviceable pincodes. We do not offer international shipping at this time.
Payment Options
Cash on Delivery (COD) is available in addition to prepaid (online) payment options.
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email/SMS so you can follow your shipment's progress until delivery.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us immediately at info@neumeal.in with photographic proof — see our Refund Policy for how these cases are resolved.
Risk of Loss
As with our Terms of Service, title and risk of loss for products pass to the customer once the order is handed over to our shipping carrier.
Undelivered or Returned Shipments
If a package is returned to us as undeliverable (e.g. due to an incorrect address, unavailability of the recipient, or refusal of delivery), we will contact you to arrange reshipment; additional shipping charges may apply for reshipment in such cases.
Contact Us
For any shipping-related questions, reach us at info@neumeal.in or +91 9000210277.